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Anslation Remote

  1. Current step: 1. Enter codeFrom your support agent
  2. Not started: 2. AllowYou decide
  3. Not started: 3. SharingYou pick what
  4. Not started: 4. EndedYou can stop any time

Join a support session

Enter the code your support agent gave you. Your screen is not shared until you choose to share it.

9 digits, like 123 456 789. A code works once and stops working 15 minutes after it is made.

What happens next

  1. You see who is helping you, and what the session lets them do, before your screen is shared.
  2. If you agree, you pick a screen, window or tab to share. Sharing shows it to them, with no control of your mouse or keyboard.
  3. Chat while you work it out, and stop sharing or leave at any time.

Stay safe

  • Only join a session you asked for, with someone you know or a company you contacted yourself.
  • Never read out passwords, bank details or one-time codes, and do not open your bank while sharing.
  • A real support agent never pressures you, threatens you or asks you to pay with gift cards or move money.

How to spot a support scam (opens in a new tab)