Stage the session
An operator starts a session from the console or from a support request. Anslation Remote creates a 9-digit code and shows it once.
Anslation Remote
How a session works, on both sides.
Your team stages a session and shares a one-time code. The person you help joins in their browser, allows the session when asked and shares a screen. They can stop or leave at any time.
In short
How does a remote support session work?
Your team stages a session and gets a 9-digit code that works once and lasts 15 minutes. The person you help opens the join page in a desktop browser, types the code, allows the session when your policy asks and picks a screen or window to share. You watch and chat; they can stop sharing or leave at any time, and your team ends the session.
Six steps, start to finish.
What happens on each side of a support session, in order.
Share the code or the link
Read the code out, or send the join link that carries it after a # sign. The code works once and expires after 15 minutes.
They open the join page
The person you help opens the join page in a desktop browser and types the code. No account, no install.
Consent or approval
If your policy asks them, they allow the session on the join page. Other policies wait for an admin or a second approver, or start at once.
They share a screen
They click Share my screen and pick a screen or window in the browser’s own picker. You see it live.
Help, then end
Chat and leave pointer notes while you look. They can stop sharing or leave at any time; your team ends the session. Joining, consent and leaving all land in the audit log.
What each side sees.
The same session from the console and from the join page.
| Moment | Your team | The person you help |
|---|---|---|
| Before they join | The code’s last digits, its expiry and a waiting status | A box for the 9-digit code |
| After the code | That they joined, and whether consent or approval is still pending | Who is helping them, and an allow or decline choice when the policy asks |
| While sharing | The shared screen live, the chat, notes your team keeps to itself and the live view tools | Their own screen as usual, the chat, your pointer notes, and any text or file you send, to accept |
| When it ends | The session history: who joined, approvals, chat and timing | A message that the session has ended |
Tools in the live view.
Available in the console while someone shares. Voice, text and files go peer to peer between the two browsers, text and files on registered devices whose policy allows them, and each use writes a line to the session’s activity log without its content. The share stays view-only: a browser cannot send input to another computer.
Switch screen
Ask the person to share another screen or window. The browser’s own picker opens on their side, and they choose.
Clipboard text
Send text to their clipboard tray, or receive theirs; they copy it with a click. It is on where a registered device’s policy allows it.
Files, accepted first
Send or receive a file during the session, where a registered device’s policy allows it. Nothing arrives until the other side accepts it.
Voice
Either side turns on its own microphone and talks while the screen is shared. The voice goes peer to peer, and Anslation keeps none of it.
Quality and connection
Automatic, Sharp, Smooth or Data saver, plus the round-trip time and the video’s live numbers, so you can tell a slow network from a stuck app.
Saved on your computer
Save a screenshot or a local recording of the shared screen in your own browser, onto your own computer. Anslation keeps no copy.
About the code.
- Shown onceThe code appears once, when the session is staged. Anslation keeps only a keyed hash of it, so nobody can read it back later.
- Works once, for 15 minutesA used or expired code stops working. If it runs out before the person joins, your team can make a new code for the same session.
- No hints for a wrong codeEvery wrong or expired code gets the same answer, and each network address gets 10 tries a minute. A code that was already used gets its own answer, which tells the person to ask for a new one, and so does a code for a session in a paused or archived workspace.
Before your first session.
- Screen share checkMake sure the computer and the network can share a screen.
- SecurityHow codes, consent, roles and the audit log protect a session.
- Use casesHow help desks, support teams, schools and MSPs run sessions.
- ComparisonsSide by side with AnyDesk, TeamViewer and sixteen more tools.
- Anslation RemoteThe product, what it does and what it does not.
- Join a sessionHave a code from your support team? Enter it here.
Joining a session, answered.
How long does a support code last?
15 minutes, and it works once. If it expires before the person joins, your team can make a new code for the same session.
Screen share kaise kare laptop par?
Open the join link in Chrome, Edge, Firefox or Safari on your laptop, type the 9-digit code, then click Share my screen and choose the screen or window to show.
Does the support agent see my whole screen?
Only what you pick in the browser’s picker: a whole screen or a single window. Your support agent can ask you to switch, but you choose again in the picker, and you can stop sharing from the join page at any time.
Can the support agent move my mouse or type?
Not from the browser. The screen share is view-only: your support agent sees what you share and talks to you in the chat, or by voice once you turn on your microphone. A session set up for mouse and keyboard help can offer the Anslation Remote Helper (preview), a program you run yourself: it asks you first, and Ctrl+Alt+Shift+P (Ctrl+Option+Shift+P on a Mac) pauses it. Commands can run only on a computer your team manages with the optional device agent, in a terminal session an admin approved or an access rule allows.
Do I need an account to join?
No. You need only the code. The members of your support team sign in to the console.
What happens to the chat after the session?
It stays with the session for your support team, beside the approvals and the timeline. Notes the team writes for itself are never shown on the join page.
Keep reading
- Remote screen share checkTest whether this browser can share a screen and whether your network finds a direct WebRTC path. It runs on this page and saves nothing.
- Remote securityHow one-time codes, consent, roles, workspaces, peer-to-peer media and the audit log work in Anslation Remote, and what it does not do yet.
- Remote use casesHow help desks, support and SaaS teams, online stores, clinics, schools, nonprofits and MSPs use browser-based, view-only remote support with an audit log.
- Remote access scamsSigns of a remote access scam, what to do if a caller asks you to install an app or share an OTP, and where to report it in India: cybercrime.gov.in or 1930.
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