Stage it
From the console or a support request, with a one-time 9-digit code.
Anslation Remote
One way to help, ten kinds of team.
Every team runs the same session: a code, consent, a shared screen and an audit log. What changes is who approves, how the queue runs and what you report on.
In short
How do different teams use Anslation Remote?
IT help desks, customer support teams, small businesses, schools and MSPs all run the same session: a one-time code, consent when the policy asks, a view-only screen share and an audit log. What changes is who approves, how the queue runs and what each team reports on; an MSP keeps each client in its own workspace.
Pick your team.
- Remote for IT help desksA queue with SLA timers, and sessions started from the ticket.
- Remote for customer supportCustomers share a window from their browser, with no app.
- Remote for small businessA workspace of your own, and help for anyone with a browser.
- Remote for educationHelp with a screen in labs and staff rooms, consent first.
- Remote for MSPsOne workspace, one policy and one audit log per client.
- Remote for SaaS onboardingSee a new customer’s setup screen and guide them through it.
- Remote for ecommerce supportSee the checkout or account page your customer sees.
- Remote for clinicsHelp front desks with their software, one window at a time.
- Remote for nonprofitsVolunteers and staff help each other from a browser, with a log.
- Remote with Anslation ComputeLink the computers you connected to Anslation Compute, and see who is online.
The same session for every team.
They join
In a desktop browser, with consent when the policy asks.
Help and log
Watch, chat and leave pointer notes; the audit log keeps every step.
A starting policy for each team.
| Team | Approval | Queue |
|---|---|---|
| IT help desk | Ask the person you help | Priorities and SLA timers |
| Customer support | Ask the person you help | One request per issue |
| Small business | Ask the person you help | Optional at first |
| Education | Ask the person you help | One workspace per department |
| MSP | Admin or manager approval | One workspace per client |
| SaaS onboarding | Ask the person you help | One request per new account |
| Ecommerce support | Ask the person you help | One request per order issue |
| Clinics | Ask the person you help | One workspace per clinic |
| Nonprofits | Ask the person you help | One workspace per programme |
| Anslation Compute computers | Ask the person you help | Admins link each computer |
Before you choose.
- ComparisonsSide by side with AnyDesk, TeamViewer and sixteen more tools.
- How it worksEvery step of a session on both sides.
- SecurityCodes, consent, roles and the audit log, and what is not done yet.
- Screen share checkTest a browser and a network before a session.
- Anslation RemoteThe product, what it does and what it does not.
Use case questions, answered.
Which teams is Anslation Remote for?
Teams that help people who sit at their own computer while they are helped: IT help desks, customer support, SaaS onboarding and success teams, online stores, small businesses, clinics, schools and colleges, nonprofits and MSPs.
Which teams should pick another tool?
Teams that must see or work a screen with nobody at the computer, or use the keyboard and mouse themselves. Screen sessions in Anslation Remote are attended and view-only; with nobody there, its optional agent runs terminal commands only, under an access rule.
Can one company run several teams?
Yes. Each team or client gets its own workspace, with its own members, roles and policies.
Keep reading
- Remote: how it worksEvery step of a remote support session on both sides: stage it, share a 9-digit code, consent, share a screen from the browser, chat, then end it.
- Remote securityHow one-time codes, consent, roles, workspaces, peer-to-peer media and the audit log work in Anslation Remote, and what it does not do yet.
- Remote comparisonsHonest comparisons with AnyDesk, TeamViewer, Zoom, Microsoft Teams, Google Meet and more: when to pick them, and when to pick Anslation Remote.
- Remote screen share checkTest whether this browser can share a screen and whether your network finds a direct WebRTC path. It runs on this page and saves nothing.
Bring browser support to your team.
Tell us about your team and how you help people today. We read every request and reply by email.
Office hours: Monday to Saturday, 10:00–18:00 IST+91 74158 85838