Store orders
Refunds depend on product type, condition, delivery status, return eligibility, and applicable law.
Commerce policy
Refund Policy
This draft Refund Policy explains how refunds may work for Anslation Store purchases, digital products, service engagements, retainers, and custom project work.
Draft for website readiness. Confirm payment providers, store rules, consumer-law obligations, and service agreements before publishing as final.
Digital products
Digital downloads, templates, access, or subscriptions may have different refund conditions.
Service work
Custom services and projects should follow the invoice, proposal, statement of work, or signed agreement.
01Store purchase refunds
Anslation Store refund rules should be clear before checkout and match the actual products being sold.
- Eligible physical-product refunds may require proof of purchase, order number, return approval, and acceptable item condition.
- Shipping charges, return shipping, taxes, discounts, and payment-provider fees may be handled according to order terms and law.
- Non-returnable, customized, final-sale, hygiene-sensitive, or damaged-by-customer items may be limited or excluded where allowed.
02Digital and subscription refunds
Digital products need separate rules because access can begin immediately and returns may not be practical.
- Digital downloads, templates, licenses, creator assets, or immediate-access products may be non-refundable unless required by law or stated otherwise.
- Subscription cancellations may stop future billing but may not automatically refund past billing periods.
- If a digital product has a technical issue, Anslation may first attempt support, replacement access, or a corrected file.
03Services, retainers, and custom projects
Service-based work should be governed by the agreed scope, milestones, payment terms, and work already performed.
- Discovery, consulting, design, development, marketing, ads, and custom work may be non-refundable once work has started or deliverables have been provided.
- Milestone refunds, credits, or cancellations should follow the applicable statement of work or invoice.
- Ad spend, third-party tools, domains, hosting, marketplace fees, and external costs are generally not refundable by Anslation.
04Requesting a refund
Here is exactly how to start a refund review.
- Email support@anslation.com with order number, purchase email, reason, screenshots, and relevant details.
- Approved refunds are usually issued to the original payment method where possible.
- Refund timing can depend on payment provider, bank, card network, and region.