Anslation Remote
Remote support in the browser. Nothing to install.
The person you help types a one-time code in their browser and shares their screen. You see it live, chat and talk, with your approval rules and an audit log around every session. On registered devices whose policy allows it, you also pass text and files they accept.
New to Anslation Remote? Request access
In short
What does Anslation Remote do?
Anslation Remote lets a support team help someone through their own browser. The person types a one-time 9-digit code on the join page, allows the session when your policy asks, and shares a screen or window. Your team watches live, chats, talks and leaves pointer notes. Browser screen shares are view-only, with approvals, roles and an audit log around each session.
Two ways to connect.
Help anyone at a computer with a one-time code, or start from the computers your team already runs on Anslation Compute. Either way, someone at the computer joins with the code and shares the screen.
One-time code
Help anyone, with nothing to install.
Stage a session. Start one from the console or a support request. You get a 9-digit code, shown once and valid for 15 minutes.
They join with the code. They open the join page in Chrome, Edge, Firefox or Safari on a computer, and allow the session when your policy asks.
They share, you help. They pick a screen or window and can stop sharing or leave at any time; your team ends the session.
No installNo accountStop at any time
See how it worksAnslation Compute
Your Anslation Compute computers, a step from a session.
Link a computer. An admin links computers they connected to Anslation Compute (ACS), and each one shows whether it is online.
Start from either console. Stage a session from the computer’s page in the ACS console, or from the device in Remote.
They still join with a code. Someone at the computer types the code and shares the screen, and the session’s audit entry names the linked computer.
Online statusEither consoleOne audit trail
Remote with Anslation ComputeSee clearly, and pass what they need.
In the console while someone shares. Voice, text and files go peer to peer between the two browsers, text and files on registered devices whose policy allows them, and each use writes a line to the session’s activity log without its content. The share itself stays view-only.
Ask for another screen
Ask the person to share another screen or window: they get a prompt, and their browser’s own picker lets them choose.
Clipboard text
Send text to their clipboard tray, or receive theirs; they copy it with a click. It is on where a registered device’s policy allows it.
Files, accepted first
Send or receive files up to 25 MB, peer to peer, where a registered device’s policy allows them. Nothing arrives until the other side accepts it.
Voice
Talk while they share: each side turns on its own microphone, and the voice goes peer to peer between the two browsers. Anslation keeps none of it.
Quality and connection
Pick Automatic, Sharp, Smooth or Data saver, and read the round trip, frame rate, resolution and packet loss, so you can tell a slow network from a stuck app.
Screenshots
Save a still of the shared screen straight to your own computer, with a keyboard shortcut.
Local recording on your own computer
Your browser saves the video as a file on your machine. Anslation keeps no copy.
Fit, zoom and full screen
Fit the window, see actual size or fill it, zoom in on small text and go full screen.
Safety and control in every session.
Consent, approvals, roles and an audit log around each session. Who says yes is set per policy, and stricter for terminal sessions. With no policy, any other session asks the person you help.
Their consent
The person you help types the code, allows the session when your policy asks and picks what to share. They can stop sharing or leave at any time.
Approvals per policy
The person you help, an admin, a second approver or the policy itself says yes, as the table below sets out.
Roles and workspaces
Each team or client in its own workspace, with owner, admin, operator and auditor roles.
An audit log
Session steps, approvals and changes in one log you can filter, and export as CSV up to 10,000 rows at a time.
View-only in the browser
A browser share is a picture of the screen: your mouse and keyboard stay on your side, so you guide and the person makes each change.
Peer to peer
The screen, voice, text and files travel between the two browsers over WebRTC. Anslation stores the chat and the session log, not the screen, the voice or the files.
Who says yes to a session
| Mode | Who approves | Use it when |
|---|---|---|
| Ask the person you help | The person you help, on the join page | They should decide who sees their screen |
| Admin approval | An admin or owner of the workspace | A senior person should sign off each session |
| Manager approval | An admin or owner other than the operator who started it | Nobody should approve their own session |
| Approved by policy | Nobody: the session starts at once | Low-risk help where speed matters most |
Terminal sessions are stricter. With someone at the device, one always waits for an admin (under Manager approval, one other than the operator who started it): consent on the join page never starts it on its own, and neither does Approved by policy, and its commands run only while that person is on the join page. With nobody at the device, it needs an access rule, which sets its own approval.
What it does, and what it does not.
View-only screen support with someone at the screen, plus an optional agent for managed devices. Here is plainly what that includes and what it leaves out.
It does
- Shows you, live, the screen or window the person chooses to share
- Chat and pointer notes in the session, seen on both sides
- Voice while the screen is shared, each microphone off until its person turns it on
- Clipboard text and files up to 25 MB, peer to peer, each file accepted first, on registered devices whose policy allows them
- Consent and approval rules per policy
- A support queue with SLA timers, linked to sessions
- An audit log with CSV export, and reports
- Separate workspaces with owner, admin, operator and auditor roles
- An optional agent for managed devices: device status and approved terminal commands
- Computers you connected to Anslation Compute (ACS), linked to Remote with their online status
It does not
- Move the mouse or type on the other computer from the browser: a browser screen share is view-only, and only the Anslation Remote Helper, a preview program the person runs and allows, can do that
- Show a screen when nobody is at the computer: screen sessions are always attended
- Move files outside a live session: a file goes peer to peer while they share, accepted first
- Keep a video of the session: a local recording stays on your operator’s own computer
- Share a phone screen: sharing needs a desktop browser
- Get through every network on its own: very strict ones need a TURN relay, which is not on by default
How it compares, their wins included.
Verdict first, their wins written as wins, and every fact about another tool taken from its own pages. Pick a remote desktop app when you need full control; pick Anslation Remote when the person you help should install nothing.
Go deeper.
- How it worksEvery step on both sides, from staging a session to ending it.
- SecurityHow codes, consent, roles and the audit log work, and what is not done yet.
- Spot a remote access scamWarning signs, what to do, and how a real support session looks.
- Use casesIT help desks, customer support, small business, education and MSPs.
- GuidesHow to share and stop sharing a screen, fix it when it fails, and stay safe.
- GlossaryJoin codes, STUN, TURN, the device agent and more, in plain words.
- Screen share checkTest a browser and a network before a session.
- Join a sessionHave a code from your support team? Enter it here.
Questions, answered plainly.
What is Anslation Remote?
Remote support in the browser, with approvals, a support queue and an audit log. The person you help shares their screen from a desktop browser with a one-time code, and your team watches, chats, talks and leaves pointer notes; browser screen shares are attended and view-only. On registered devices whose policy allows it, you can also pass text and files they accept. An optional agent for managed devices runs terminal commands, with nobody there only where an access rule allows it.
Does the person I help need to install anything?
No. They open the join page in Chrome, Edge, Firefox or Safari on a computer, type the 9-digit code and pick what to share. They need no account either.
Bina software install kiye screen share kaise kare?
Open the join link from your support team, type the 9-digit code and allow the session if you are asked. Then click Share my screen and choose a screen or window. Your browser does the sharing, so nothing is installed.
Can I use the mouse or keyboard on their computer?
Not through the browser. A browser screen share is view-only and cannot send input to another computer, so you guide the person in the chat, by voice and with pointer notes, and they make each change on screen themselves. Mouse and keyboard help is not part of the browser share: it needs the Anslation Remote Helper, a preview program the person runs and allows on their computer. On managed devices, the optional agent runs terminal commands; it has no mouse or keyboard control of its own.
Can we pass files or clipboard text during a session?
Yes, while the screen is shared, when the session is on a device your workspace registered and its policy allows them: either side can send clipboard text, which shows in the session for the other side to copy, and files up to 25 MB, which go peer to peer and arrive only once the other side accepts them. A session with no registered device has no policy, so both are off there.
How do I get Anslation Remote?
If your Anslation account already has Remote, sign in and start a session from the console. If not, request access and tell us about your team: there is no self-serve sign-up and no public price yet.
Keep reading
- Remote: how it worksEvery step of a remote support session on both sides: stage it, share a 9-digit code, consent, share a screen from the browser, chat, then end it.
- Remote securityHow one-time codes, consent, roles, workspaces, peer-to-peer media and the audit log work in Anslation Remote, and what it does not do yet.
- Remote use casesHow help desks, support and SaaS teams, online stores, clinics, schools, nonprofits and MSPs use browser-based, view-only remote support with an audit log.
- Remote comparisonsHonest comparisons with AnyDesk, TeamViewer, Zoom, Microsoft Teams, Google Meet and more: when to pick them, and when to pick Anslation Remote.
Help your next caller without an install.
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