Physical delivery
Shipping timelines, carriers, tracking, duties, and fulfilment rules depend on product and destination.
Commerce policy
Shipping Policy
This draft Shipping Policy explains fulfilment, delivery, digital access, order support, and shipping expectations for Anslation Store and related commerce surfaces.
Draft for website readiness. Confirm actual carriers, fulfilment regions, delivery timelines, taxes, duties, and product categories before publishing as final.
Digital delivery
Digital products, access, downloads, courses, or creator assets may be delivered by email or account access.
Order support
Customers should have a clear support path for delays, address issues, damaged packages, and delivery questions.
01Shipping availability
Anslation should state where it ships and when availability is limited by product, seller, fulfilment partner, or law.
- Shipping options may vary by product, destination, inventory, seller, carrier, and checkout configuration.
- Some products may only be available in selected regions or through selected fulfilment partners.
- Customers are responsible for providing accurate shipping, contact, and delivery information.
02Timelines and tracking
Delivery times are realistic estimates, not promises of exact delivery dates.
- Estimated processing and delivery times should be shown at checkout or in order confirmation where available.
- Tracking may be provided by email, account page, or delivery partner when supported.
- Delays can happen due to inventory, payment review, carrier issues, weather, customs, holidays, or incorrect address details.
03Digital products and services
Not everything in Anslation Store will be physically shipped, so digital delivery needs its own expectations.
- Digital files, software access, creator products, templates, or courses may be delivered by email, dashboard, download link, or account access.
- Service deliverables may be delivered through project workspace, email, shared drive, staging link, or agreed handoff method.
- Customers should contact support if expected digital access does not arrive or does not work.
04Lost, damaged, or incorrect orders
What to send so the team can investigate quickly.
- Email support@anslation.com with order number, photos, delivery status, and issue details.
- Claims may require carrier investigation, seller confirmation, or fulfilment partner review.
- Replacement, refund, credit, or support outcome depends on product rules, evidence, and applicable law.